BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. You can check the progress of a dispute or claim at any time in your Resolution Center.BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. A dispute will automatically close after 20 days unless it’s been escalated. By escalating it to a claim, you’re asking PayPal to investigate and decide the outcome. If you’re unable to settle the dispute, you can escalate it to a claim. In a dispute, you can exchange messages with the seller in your “Resolution Center”. The Purchase Protection program doesn’t apply to personal payments. You can’t open a dispute for payments sent as “Family and Friends.” You can send a personal payment to reimburse a friend for dinner or to collect money for a gift etc. Note: The Resolution Center is only accessible on a web browser, not on the PayPal app. The product or service is not as described. ![]()
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